Refund & Return Policy
90-Day Trial Refund Policy
1. Eligibility: Customers who have purchased a product from our company are eligible for a 90-day trial refund. To qualify for a refund, the following conditions must be met:
2. Trial Period: The trial period begins on the date of delivery of all products eligible for the Trial policy and lasts for 90 calendar days. To initiate the refund process, the customer must contact our customer support team within this 90-day period.
3. Refund Request Process: To request a refund during the 90-day trial period, customers must follow these steps:
a. Contact our customer support team via email or phone to initiate the refund request.
b. Provide the order number, purchase date, and a brief explanation of the reason for the refund request.
c. Provide videos and pictures showing the product is in perfect state without any type of problems, or signs of misuse.
d. The product must have all original accessories, box, and in case the return is approved it will also pass through a quality assurance process that may take from 7-30 days, and after that the refund will be approved or recused.
d. Our customer support team will provide a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
4. Return of the Product: Customers must return the products in its original condition, along with all original accessories and packaging, to the address provided by our customer support team. The customer is responsible for all shipping and handling costs associated with the return.
5. Inspection and Approval: Upon receipt of the returned product, our team will inspect it to ensure it is in its original condition. Refunds will only be issued if the product is returned in an undamaged and resalable condition.
6. Refund Amount: The refund amount will be the original purchase price of the steam sauna product, minus any shipping and handling fees, as well as a restocking fee of 20% to cover inspection and restocking costs.
7. Processing Time: Refund requests will be processed within 7-10 business days from the date of receipt of the returned product.
8. Refund Method: Refunds will be issued via the original payment method used for the purchase. If the original payment method is unavailable, the customer will be contacted to arrange an alternative refund method.
9. Non-Eligible Products: The following items are not eligible for a refund:
- Products that show signs of misuse, neglect, or deliberate damage.
- Products not returned in their original packaging or with missing accessories.
- Products purchased from unauthorized third-party sellers.
10. Customer Responsibilities: Customers are responsible for the proper use, care, and maintenance of the products during the trial period. Any damage caused by negligence or misuse may void the refund eligibility.
11. Contact Information: For any inquiries or to initiate a refund request, customers can contact our customer support team at contact@revivehack.com.
12. Policy Changes: Our company reserves the right to make changes to this refund policy at any time without prior notice. Customers should regularly review the policy to stay informed about any updates or revisions.
By making this policy clear and transparent, both the customers and the company can engage in a fair and respectful transaction during the 90-day trial period.